Sales Policy for RockTopic

Effective Date: November 29, 2024

At RockTopic, we strive to provide the best shopping experience for all our customers. This Sales Policy outlines the terms and conditions for purchasing PC gaming monitors and related products from our website, rocktopic.click. By placing an order with us, you agree to the following terms:

1. Order Processing

  • Order Confirmation: After you place an order on rocktopic.click, you will receive an order confirmation email that contains details about your purchase. Please check your email and the order details for accuracy.

  • Order Fulfillment: Once your payment is confirmed, we will process your order. Orders are typically processed within 1-2 business days. In some cases, processing may take longer due to product availability, holidays, or other unforeseen circumstances. If there are any delays, we will notify you.

  • Availability of Products: We make every effort to ensure that the products displayed on our website are available. However, in the event that an item is out of stock or unavailable, we will inform you and either offer a substitute or refund your payment.

2. Payment Methods

We accept the following payment methods for your convenience:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Apple Pay (if available)

Your payment will be processed securely through SSL encryption to protect your financial information. Payment must be made in full before your order is processed and shipped.

3. Pricing

  • Prices: All prices on rocktopic.click are listed in USD (United States Dollar) unless otherwise specified. Prices may be subject to change without notice, and we reserve the right to update product prices at any time. However, you will always be charged the price that is displayed at the time of your purchase.

  • Sales Tax: Sales tax will be added to your order based on your shipping location, in accordance with applicable state and local tax laws.

  • Promotions and Discounts: From time to time, we may offer special promotions, discounts, or coupon codes. These offers are valid only for the specified time period and may have restrictions. Discounts cannot be combined unless explicitly stated.

4. Shipping & Delivery

  • Shipping Options: We offer multiple shipping methods, including standard, expedited, and international shipping. Shipping costs are calculated at checkout based on your location and the shipping method selected.

  • Shipping Time: Delivery times vary depending on your location and the shipping method selected. Domestic orders are typically delivered within 3-7 business days, while international shipments may take longer.

  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email, allowing you to track the progress of your shipment.

  • International Shipping: We currently offer international shipping to select countries. International orders may be subject to additional customs duties, taxes, or fees imposed by your country. These charges are the responsibility of the buyer and are not included in the shipping cost.

5. Cancellations

  • Order Cancellation: If you wish to cancel an order, please contact our customer support team as soon as possible at info@rocktopic.click. Orders can only be canceled if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled.

6. Returns and Refunds

For information on how to return a product or request a refund, please refer to our Refund and Returns Policy, which is available here.

  • Eligibility: To be eligible for a return, the product must be in new, unused condition, and returned within 30 days of receiving it.

  • Refund Process: Once a return is processed and the product is received in good condition, we will issue a refund to the original payment method. The refund will be processed within 10 business days of receiving the returned item.

  • Shipping Costs: You are responsible for the return shipping fees unless the product is defective, damaged, or incorrect. In the case of a defective or incorrect item, we will cover the return shipping costs.

7. Product Warranty

RockTopic provides a limited warranty on all PC gaming monitors against defects in material and workmanship. The warranty period is typically 1 year from the date of purchase. This warranty does not cover damages caused by misuse, accidents, or unauthorized repairs. For more information about the warranty, please refer to the product documentation included with your purchase.

8. Customer Support

Our customer service team is available to assist you with any questions or concerns regarding your order. You can reach us through the following methods:

We strive to respond to all inquiries within 24-48 hours.

9. Terms and Conditions

By purchasing products from rocktopic.click, you agree to abide by the terms outlined in our Terms and Conditions and Privacy Policy. These documents provide further details on your rights and responsibilities as a customer.

10. Legal Compliance

We comply with all applicable laws and regulations related to online retail, including data protection laws, consumer protection laws, and sales tax requirements. Your personal data will only be used in accordance with our Privacy Policy.